While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic, costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this online training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects.
Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
What Will I Learn
Define civility, understand its causes and enumerate at least three of its behavioral indicators
Understand the costs of incivility, as well as the rewards of civility, within the workplace
Learn practical ways of practising workplace etiquette
Learn the basic styles of conflict resolution
Learn skills in diagnosing the causes of uncivil behavior
Understand the role of forgiveness and conflict resolution
Understand the different elements of effective communication
Learn facilitative communication skills such as listening and appreciative inquiry
Learn specific interventions that can be utilized when there is conflict within the workplace
Learn a recommended procedure for systematizing civil behavior within the workplace
Students must have basic literacy and numeracy skills.
Previous schooling and academic achievements are not required for entry into our courses.
Yes! Students will need access to a computer and the internet.
For interactive scorm lessons, desktop is the preferred method for best user experience.
Minimum specifications for the computer are:
Modern and up to date browser.
Use of Google Chrome is recommended.
Frequently Asked Questions
How are courses delivered?
All our courses are accessible online. You may complete them at your own pace and in your own time.
How do i undertake my course?
After you have completed the payment, you will receive a confirmation email. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet, please check your junk/spam folder in the event that you do not receive the email.
Where can i find help while i study?
There are very active Q&A sections right within your course. Email support is also available whenever you need it here
What type of content or formats do we use?
We use numerous types of learning formats. SCORM, Video, Text lessons, Quiz and Assessment all with interactive elements to keep the learner engaged.
What if English is not my first language?
Courses are provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
Is there a refund or cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to support with the subject Refundso we can process your request.
Why choose us?
Quality & Assurance Checks In Place
Safe & Secure Payments
Can I Buy For My Team Or Organisation?
Yes, we supply training to organisations regularly. Buy For My Team and Corporate Licencing is available if you are training a number of people. Just get in contact here: Contact Us
I have more questions, where can I get more information?
Just get in contact here: contact us or email support with your queries here. We will supply you with any information you may need upon request.
Self Paced Course
This is a self paced course offering complete flexibility with students taking charge of their own study schedule and pace. You can start anytime, learn and complete at your own discretion. Self-paced courses are supported by online course resources and discussion forums with access to expert tutors on demand.
Civility In The Workplace
Rudeness Is An Epidemic. Learn How To Create A Better Professional Culture By Implementing Basic Social Values.