Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats and even smart phone apps. The customer experience begins long before the purchase has been made.
With the Customer Support online training course, you will discover the new opportunities in customer support services via the internet and also how to use these opportunities to your advantage.
What Will I Learn
Define customer support
Know the different venues for customer support
Recognize challenges of customer support
Learn different applications
Know proper forms of documentation
Learning to be proactive in customer support
Students must have basic literacy and numeracy skills.
Previous schooling and academic achievements are not required for entry into our courses.
Yes! Students will need access to a computer and the internet.
For interactive scorm lessons, desktop is the preferred method for best user experience.
Minimum specifications for the computer are:
Modern and up to date browser.
Use of Google Chrome is recommended.
Frequently Asked Questions
How are courses delivered?
All our courses are accessible online. You may complete them at your own pace and in your own time.
How do i undertake my course?
After you have completed the payment, you will receive a confirmation email. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet, please check your junk/spam folder in the event that you do not receive the email.
Where can i find help while i study?
There are very active Q&A sections right within your course. Email support is also available whenever you need it here
What type of content or formats do we use?
We use numerous types of learning formats. SCORM, Video, Text lessons, Quiz and Assessment all with interactive elements to keep the learner engaged.
What if English is not my first language?
Courses are provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
Is there a refund or cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to support with the subject Refundso we can process your request.
Why choose us?
Quality & Assurance Checks In Place
Safe & Secure Payments
Can I Buy For My Team Or Organisation?
Yes, we supply training to organisations regularly. Buy For My Team and Corporate Licencing is available if you are training a number of people. Just get in contact here: Contact Us
I have more questions, where can I get more information?
Just get in contact here: contact us or email support with your queries here. We will supply you with any information you may need upon request.
Self Paced Course
This is a self paced course offering complete flexibility with students taking charge of their own study schedule and pace. You can start anytime, learn and complete at your own discretion. Self-paced courses are supported by online course resources and discussion forums with access to expert tutors on demand.
Learn How To Be Proactive In Customer Support And How To Recognize And Deal With The Challenges Of Customer Support