Handling A Difficult Customer

Customer Retention Is Important. Learn How To Deal With Difficult Customers, And Turn Them Into Future Customers For Your Business, Not A Rival.

πŸ•› Est: 12 hrs | 🌐 English | πŸ† Certificate Of Completion | πŸ” Lifetime Access

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Course Description


Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With The Handing A Challenging Customer online training course, you will learn how engaging customers properly can benefit both you and the customer. Effective customer service can change a company’s reputation for the better. Through this course, you will gain a new perspective on how to react to negative customers, leave the customer satisfied and as a returning customer.

What Will I Learn


  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Course Requirements


Entry Requirements

  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into our courses.

Computer Requirements

  • Yes! Students will need access to a computer and the internet.
  • For interactive scorm lessons, desktop is the preferred method for best user experience.

Minimum specifications for the computer are:

  • Modern and up to date browser.
  • Use of Google Chrome is recommended.

Frequently Asked Questions


How are courses delivered?

All our courses are accessible online. You may complete them at your own pace and in your own time.

How do i undertake my course?

After you have completed the payment, you will receive a confirmation email. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet, please check your junk/spam folder in the event that you do not receive the email.

Where can i find help while i study?

There are very active Q&A sections right within your course. Email support is also available whenever you need it here

What type of content or formats do we use?

We use numerous types of learning formats. SCORM, Video, Text lessons, Quiz and Assessment all with interactive elements to keep the learner engaged.

What if English is not my first language?

Courses are provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

Is there a refund or cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to support with the subject Refund so we can process your request.

Why choose us?

  • Globally Recognised
  • Quality & Assurance Checks In Place
  • Safe & Secure Payments
  • Online Community

Can I Buy For My Team Or Organisation?

Yes, we supply training to organisations regularly. Buy For My Team and Corporate Licencing is available if you are training a number of people. Just get in contact here: Contact Us

I have more questions, where can I get more information?

Just get in contact here: contact us or email support with your queries here. We will supply you with any information you may need upon request.

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Self Paced Course
This is a self paced course offering complete flexibility with students taking charge of their own study schedule and pace. You can start anytime, learn and complete at your own discretion. Self-paced courses are supported by online course resources and discussion forums with access to expert tutors on demand.

Course Summary

Delivery Online

Lifetime Access

Certificate Award

Self Paced

Assessments

Language: English

Support: Yes

Community Q&A

Handling A Difficult Customer

Customer Retention Is Important. Learn How To Deal With Difficult Customers, And Turn Them Into Future Customers For Your Business, Not A Rival.

Enroll In Course