Navigating Difficult Conversations

Learn How To Deliver Your Message With Poise, Empathy, And Resolve

πŸ•› Est: 12 hrs | 🌐 English | πŸ† Certificate Of Completion | πŸ” Lifetime Access

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Course Description


Unfortunately, difficult conversations need to happen in the workplace sometimes. There are situations when someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – these are common scenarios where a hard conversation is necessary. But despite their prevalence, these kinds of conversations don’t have to be feared or dreaded – rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity.

Navigating Difficult Conversations introduces you to a seven-stage process for taking control in tricky situations and minimizing negative backlash to affect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this online course helps you to prepare, carry-out, and close difficult conversations in the most productive manner. It leads you to embrace – rather than fear – confrontation and produces long-lasting benefits for you, the employees and the organization.

What Will I Learn


  • Understand the nature of difficult conversations and what it takes to handle them
  • Identify the seven stages of handling difficult conversations
  • Use empathy in a way that minimizes negative responses and strengthens relationships
  • Apply best practices for preparing, initiating, and delivering the conversation
  • Discover how to generate solutions and bring the conversation to a close

Course Requirements


Entry Requirements

  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into our courses.

Computer Requirements

  • Yes! Students will need access to a computer and the internet.
  • For interactive scorm lessons, desktop is the preferred method for best user experience.

Minimum specifications for the computer are:

  • Modern and up to date browser.
  • Use of Google Chrome is recommended.

Frequently Asked Questions


How are courses delivered?

All our courses are accessible online. You may complete them at your own pace and in your own time.

How do i undertake my course?

After you have completed the payment, you will receive a confirmation email. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet, please check your junk/spam folder in the event that you do not receive the email.

Where can i find help while i study?

There are very active Q&A sections right within your course. Email support is also available whenever you need it here

What type of content or formats do we use?

We use numerous types of learning formats. SCORM, Video, Text lessons, Quiz and Assessment all with interactive elements to keep the learner engaged.

What if English is not my first language?

Courses are provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

Is there a refund or cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to support with the subject Refund so we can process your request.

Why choose us?

  • Globally Recognised
  • Quality & Assurance Checks In Place
  • Safe & Secure Payments
  • Online Community

Can I Buy For My Team Or Organisation?

Yes, we supply training to organisations regularly. Buy For My Team and Corporate Licencing is available if you are training a number of people. Just get in contact here: Contact Us

I have more questions, where can I get more information?

Just get in contact here: contact us or email support with your queries here. We will supply you with any information you may need upon request.

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Self Paced Course
This is a self paced course offering complete flexibility with students taking charge of their own study schedule and pace. You can start anytime, learn and complete at your own discretion. Self-paced courses are supported by online course resources and discussion forums with access to expert tutors on demand.

Course Summary

Delivery Online

Lifetime Access

Certificate Award

Self Paced

Assessments

Language: English

Support: Yes

Community Q&A

Navigating Difficult Conversations

Learn How To Deliver Your Message With Poise, Empathy, And Resolve

Enroll In Course