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Call Center Training

Online Course

Call Center Training - Online Course
Skyrocket Your Sales Numbers. Learn How To Handle A Variety Of Situations That Constantly Arise In A Busy Environment.

Course Description

Telephone skills are a highly valuable tool to have in an employee’s skill-set, and the Call Center training course will help provide those skills. This online course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident you or employee is also one that is happier. Happier employees will produce happier customers.

The Call Center online training course will lower costs as it can reduce turnover. You will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential and to keep your skill-set at a high level.

Course Objectives

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize yourself with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks
  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into this course.
  • Students will need access to a computer and the internet.

Minimum Specifications For Computers:

  • Microsoft Windows XP or later
  • OSX/iOS 6 or later
  • Modern and up to date browser

Course Summary

Delivery

Online 

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Assessed

Yes

Access

Lifetime 

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Language

English

Award

Certificate

Support

Yes

Time

Self Paced

Community

Online 

Call Center Training

Skyrocket Your Sales Numbers. Learn How To Handle A Variety Of Situations That Constantly Arise In A Busy Environment.