Telephone skills are a highly valuable tool to have in an employee’s skill-set, and the Call Center training course will help provide those skills. This online course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident you or employee is also one that is happier. Happier employees will produce happier customers.

The Call Center online training course will lower costs as it can reduce turnover. You will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential and to keep your skill-set at a high level.

Course Objectives

• Define and understand call center strategies
• Identify different types of buying motivations
• Create SMART Goals
• Familiarize yourself with strategies that sharpen effective communication
• Use proper phone etiquette
• Set benchmarks