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Conflict Resolution

Online Course

Conflict Resolution - Online Course
Learn How To Successfully Resolve Conflict In Ways That Are Satisfactory To All Parties

Course Description

Wherever two or more people come together, there is bound to be conflict. This online training course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution elearning course, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition and even lawsuits.

Course Objectives

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into this course.
  • Students will need access to a computer and the internet.

Minimum Specifications For Computers:

  • Microsoft Windows XP or later
  • OSX/iOS 6 or later
  • Modern and up to date browser

Course Summary

Delivery

Online 

Z

Assessed

Yes

Access

Lifetime 

w

Language

English

Award

Certificate

Support

Yes

Time

Self Paced

Community

Online 

Conflict Resolution

Learn How To Successfully Resolve Conflict In Ways That Are Satisfactory To All Parties