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Contact Center Training

Online Course

Contact Center Training - Online Course
Learn How To Build Rapport With Callers, How To Deal With Difficult Customers And All The Basic Elements Needed To Be An Effective Employee Of A Contact Center.

Course Description

For many people, the term Contact Center relates to sales calls and telemarketers.  There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.  A contact center can provide customer support, information technology support and much more.  The key to having a great customer experience using a contact center is in the training. A well-trained contact center employee can be the difference between gaining more customers and losing customers.

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training yourself and your staff and giving the information that is needed to effectively assist your customer base is paramount. With the “Contact Center Training” elearning course, you will discover the basic elements of being an effective employee of a contact center.

Course Objectives

  • How to get management involved in training
  • Why peer training works
  • That manners are important with a contact center
  • How to build rapport with the caller’s
  • How to deal with difficult customers
  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into this course.
  • Students will need access to a computer and the internet.

Minimum Specifications For Computers:

  • Microsoft Windows XP or later
  • OSX/iOS 6 or later
  • Modern and up to date browser

Course Summary

Delivery

Online 

Z

Assessed

Yes

Access

Lifetime 

w

Language

English

Award

Certificate

Support

Yes

Time

Self Paced

Community

Online 

Contact Center Training

Learn How To Build Rapport With Callers, How To Deal With Difficult Customers And All The Basic Elements Needed To Be An Effective Employee Of A Contact Center.