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Customer Support

Online Course

Customer Support - Online Course
Learn How To Be Proactive In Customer Support And How To Recognize And Deal With The Challenges Of Customer Support

Course Description

Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats and even smart phone apps. The customer experience begins long before the purchase has been made.

With the Customer Support online training course, you will discover the new opportunities in customer support services via the internet and also how to use these opportunities to your advantage.

Course Objectives

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learning to be proactive in customer support
  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into this course.
  • Students will need access to a computer and the internet.

Minimum Specifications For Computers:

  • Microsoft Windows XP or later
  • OSX/iOS 6 or later
  • Modern and up to date browser

Course Summary

Delivery

Online 

Z

Assessed

Yes

Access

Lifetime 

w

Language

English

Award

Certificate

Support

Yes

Time

Self Paced

Community

Online 

Customer Support

Learn How To Be Proactive In Customer Support And How To Recognize And Deal With The Challenges Of Customer Support