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Handling A Difficult Customer

Online Course

Handling A Difficult Customer - Online Course
Customer Retention Is Important. Learn How To Deal With Difficult Customers, And Turn Them Into Future Customers For Your Business, Not A Rival.

Course Description

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With The Handing A Challenging Customer online training course, you will learn how engaging customers properly can benefit both you and the customer. Effective customer service can change a company’s reputation for the better. Through this course, you will gain a new perspective on how to react to negative customers, leave the customer satisfied and as a returning customer.

Course Objectives

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into this course.
  • Students will need access to a computer and the internet.

Minimum Specifications For Computers:

  • Microsoft Windows XP or later
  • OSX/iOS 6 or later
  • Modern and up to date browser

Course Summary

Delivery

Online 

Z

Assessed

Yes

Access

Lifetime 

w

Language

English

Award

Certificate

Support

Yes

Time

Self Paced

Community

Online 

Handling A Difficult Customer

Customer Retention Is Important. Learn How To Deal With Difficult Customers, And Turn Them Into Future Customers For Your Business, Not A Rival.