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Telephone Etiquette

Online Course

Telephone Etiquette - Online Course
Develop Great Telephone Communication Skills

Course Description

The meaning of telephone etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great online training course.

In the Telephone Etiquette elearning course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improving basic communication skills, you will improve on almost every aspect of your career.

Course Objectives

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training
  • Students must have basic literacy and numeracy skills.
  • Previous schooling and academic achievements are not required for entry into this course.
  • Students will need access to a computer and the internet.

Minimum Specifications For Computers:

  • Microsoft Windows XP or later
  • OSX/iOS 6 or later
  • Modern and up to date browser

Course Summary

Delivery

Online 

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Assessed

Yes

Access

Lifetime 

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Language

English

Award

Certificate

Support

Yes

Time

Self Paced

Community

Online 

Telephone Etiquette

Develop Great Telephone Communication Skills